Sheriff's Office
Dustin D. Heuerman, County Sheriff

Effective May 1, 2019, public lockers will no longer be available at the Sheriff's Office

Personnel Complaint Instructions

Click here for a copy of the Personnel Complaint Form


The complaint process generally follows the listed process:

  • You should request to speak with a Supervisor on duty, whether you are calling by phone or appearing in person. The Supervisor has the authority to handle minor complaints at the initial contact. To make a written complaint (informal or formal) you fill out the Personnel Complaint Form , listing specific allegations along with any witnesses and return to the Sheriff’s Office. If you are filing a Formal Complaint, your form must be Notarized. Notary services are available at the Sheriff’s Office during normal business hours.
  • Upon return of the complaint to the Sheriff’s Office a copy of the complaint will be provided to you if you desire.
  • An investigation will be conducted and you will be notified of the disposition when the investigation is concluded.
  • If you wish to appeal or bring further information concerning the complaint, you may request an interview with the Sheriff. You may bring an advocate with you (family, friend, etc.). You may not bring a committee with you, as this is an informal meeting and excessive numbers tend to diminish effective communications.

What is a complaint

A complaint is an expression of formal discontent or an accusation made in written or verbal form. Personnel complaints include any allegation of misconduct or improper job performance that, if true, would constitute a violation of departmental policy or of federal, state or local law, policy or rule.

Can I talk to a Law Enforcement supervisor about my complaint?

YES. A supervisor will speak to you about a complaint. It is not necessary for you to make a written complaint in order to speak with a supervisor.

Does the complaint address guilt or innocence?

NO. The complaint process is not intended to address an expression of dissatisfaction that SOLELY addresses guilt or innocence. That will be determined by a court of law. The complaint process will have NO impact upon pending court action.

Is there a penalty for filing a false police report?

YES. Illinois Criminal Statutes, 720 ILCS 5/26-1(a)(4), provides that filing a false report with the police is a criminal offense. Also the same civil remedies available to citizens are available to Deputies.

How is my complaint investigated?

The complaint is reviewed by the Sheriff. The complaint is then assigned for investigation by a supervisor. Upon completion of the investigation, a recommendation is made to the Sheriff for disposition. The Sheriff may concur with the recommendation, modify the disposition or order further investigation.

Will I be notified of the disposition?

YES. You will be notified of the disposition within 30 days of making the complaint. If the investigation cannot be completed within that period, you will be informed of the status of the investigation at the end of the two-week period.

Do I have the right to appeal?

YES. You may appeal the initial disposition by having a meeting with the Sheriff.

What happens if an employee is found to have acted wrongfully?

Aside from arrests arising out of criminal conduct, an employee may be subjected to the following processes if found to be in violation of the rules:

  • Cited for additional training.
  • Disciplined.
  • Terminated.
  • In certain circumstances policies and procedures may be revised as a result of the complaint.

Where do I file my complaint?

You may present your complaint in person, or mail your complaint to the Champaign County Sheriff’s Office, 204 E. Main, Urbana, IL 61801 and/or you may call the Sheriff's Office at (217) 384-1205. You may also file your complaint by emailing it to

How do I complete the complaint form?

Include on the complaint form: your name, address and phone number. Include in your complaint a statement in which you state the facts surrounding your complaint, to include the names and addresses of witnesses, names of officers and any additional information that would assist in a speedy investigation.